
FAQ
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order 12 hours after creating it for the cancellation to be applied. If the item has already shipped, please email help@plusnex.com.
How do I track my order?
You will receive automatically information about your order. We will also send you a tracking code with a site to track the whereabouts of your order.
My items arrived damaged, what do I do?
Contact us at help@plusnex.com and attach an image of the damaged product and we will immediately resolve your issues.
What is the delivery time?
From the moment you place an order, it'll take us 1-2 working days to prepare it for shipment. Shipping is 7-10 working days.
If you have any issue or complaint, please contact us first.
100% safe & secure checkout. We don't sell your information.
Free shipping on every order. No minimum purchase amount necessary.
We make sure all our products are high quality.